Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

The following systems and functionality will be affected during our planned monthly maintenance: logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.

Required Migration Service Alert

We will discontinue the current XENITH, XENITH for D/C, and DataLink market data feed on June 30, 2025. You must log in to the MetaStock.com Downloads page by June 30, 2025 and complete the steps below* Failure to do so before June 30, 2025, will cause your data to stop updating. You will be migrated to the data that matches your subscription. See below.

Please follow these steps to migrate to XENITH for Daily Charts before June 30, 2025.

  1. Visit MetaStock.com and log in to your account.
  2. Navigate to your "MyDownloads" page.
  3. Agree to the terms of the migration, letting us know you are ready to migrate and any other agreements presented.
  4. Agree to the updated terms of using MetaStock/Downloader.
  5. Wait 1 hour before proceeding to the next step.
  6. Uninstall your current version of the products you use. This may be MetaStock, XENITH, or the Downloader.
  7. Download the installer for your product on My Downloads.
  8. Navigate to the install file in the downloads folder and double-click to initiate the installation.
  9. Follow any installation steps presented to you.

Why must I complete these steps?

  • Our data provider has discontinued the current data feeds we offer, and we are required to update you to the new backend feeds.

What feed will I be migrated to?:

  • XENITH users will be migrated to the new version of XENITH.
  • XENITH for Daily Charts users will be migrated to the new version of XENITH for Daily Charts.
  • Datalink customers will be migrated to the new version of XENITH for Daily Charts.

Why June 30th?

  • June 30th is the date our data provider has told us they will discontinue the current feeds. Updating now will ensure no interruption in data access.

Thank you for your continued patronage.

Successful trading!

Kelly Clement

MetaStock President