Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

Product Alerts

! XENITH and MetaStock RT Users - "Connection with online vendor timed out" Message !

XENITH and MetaStock RT users may experience the following message when working with online charts, explorations and systems tests. We are working to investigate and resolve this issue as quickly as possible.  

 "Connection with online vendor timed out waiting for a response (The operation has timed out)." 

We apologize for the inconvenience this may cause, if there are any questions please reach out to MetaStock Support at the following.


Thank you,


DataLink Monthly Maintenance - Wednesday 9am-10am MST

Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable.  We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following. 

MetaStock Support - 180-506-0999 or 

MetaStock Sales - 1-800-882-3040 or 

Thank you, 

MetaStock Management

Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.