Customer Service and Support
MetaStock Customer Service and Support, Trading Resources, and Online Training
Planned Monthly Maintenance:Sunday, September 27, 2020 from 16:00 - 17:00 GMT
The following systems and functionality will be affected during our planned monthly maintenance:logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.
DataLink Monthly Maintenance - Wednesday 9am-10am MST
Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable. We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following.
MetaStock Support - 180-506-0999 or email@example.com
MetaStock Sales - 1-800-882-3040 or firstname.lastname@example.org
Decommission of the OneChicago Futures Exchange - Effective September 21st, 2020
Effective 21st September 2020, Refinitiv will be decommissioning all of the OneChicago Future contracts, this is an Exchange Driven change. Refinitiv will be de-listing the exchange and all contracts listed under it.
Please contact MetaStock Support with questions at the following.
Removal of Reuters Polls from XENITH - Effective Date - Oct 12th, 2020
Effective 12-Oct-2020, Refinitiv will be removing access to Reuters Polls data across the XENITH platform\datafeed.
=ECI instruments will no longer be accessible on the XENITH platform and we will be switching these to =ECIX instruments. The difference between these two instruments is that =ECIX instruments do not have Reuters Polls and SmartEstimate. This will affect user experience for Economic Monitor and Economic Indicator Apps. Please note that you will not be able to chart the =ECI instruments, however, you will be able to chart =ECIX instruments.
Economic Indicator App
Eikon charts for =ECI instruments
MetaStock charts for =ECI instruments
For questions regarding this change please contact MetaStock Support at the following.
Phone Support Hours
Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.
Online Support Chat Hours
Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.