Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

Product Alerts

!! URGENT XENITH (Eikon) Mandatory Upgrade to 4.0.53072 !!

To ensure users of XENITH (Eikon) can log in to the product after July 31st, 2021 please ensure that the product has been upgraded to 4.0.53072 or later.  

To find the version of XENITH (Eikon) select the Helios - Help - About Refinitiv Eikon.

The latest version can be downloaded from My Account - My Downloads.

For questions or concerns please contact MetaStock at the following we apologize for any inconvenience this has caused. 

801-506-0999

support@metastock.com

Thanks, 

MetaStock

DataLink Monthly Maintenance - Wednesday 9am-10am MST

Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable.  We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following. 

MetaStock Support - 180-506-0999 or support@metastok.com 

MetaStock Sales - 1-800-882-3040 or sales@metastock.com 

Thank you, 

MetaStock Management

URGENT - Mandatory MetaStock DC (EOD) Upgrade

To ensure users of MetaStock DC (EOD)  are able to log into the product after March 31st, 2021 please ensure that the product has been upgraded to the latest version.  The latest versions are listed below and can be downloaded from My Account - My Downloads.

To find the version of MetaStock DC (EOD) installed open MetaStock select - Help - About MetaStock.

Latest Versions:

  • MetaStock 17.5.2106302
  • MetaStock 16.1.2103602
  • MetaStock 15.0.2103404
  • MetaStock 14.0.2105501
  • MetaStock 13.1.2105501

Thanks,

MetaStock


Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.