Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

Product Alerts

!! RESOLVED - XENITH and MetaStock RT - Connection Issue

This issue has been resolved = 8/5/2020 17:00 GMT

We are currently experiencing issues logging into XENITH and MetaStock RT, we are working to investigate the issue and will resolve it as soon as possible. 

We apologize for any inconvenience this may cause for questions please contact MetaStock Support at the following. 

801-506-0999

support@metastock.com

We will update this alert as new information is provided. 

Thank you,

MetaStock

DataLink Monthly Maintenance - Wednesday 9am-10am MST

Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable.  We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following. 

MetaStock Support - 180-506-0999 or support@metastok.com 

MetaStock Sales - 1-800-882-3040 or sales@metastock.com 

Thank you, 

MetaStock Management

Removal of Reuters Polls from XENITH - Effective Date - Sept 14th, 2020

Effective 14-Sept-2020, Refinitiv will be removing access to Reuters Polls data across the XENITH platform\datafeed.

 

 =ECI instruments will no longer be accessible on the XENITH platform and we will be switching these to =ECIX instruments. The difference between these two instruments is that =ECIX instruments do not have Reuters Polls and SmartEstimate. This will affect user experience for Economic Monitor and Economic Indicator Apps. Please note that you will not be able to chart the =ECI instruments, however, you will be able to chart =ECIX instruments.

 

Affected Apps:

Economic Monitor

Economic Indicator App

Eikon charts for =ECI instruments

MetaStock charts for =ECI instruments

 

For questions regarding this change please contact MetaStock Support at the following.

801-506-0999

support@metastock.com

https://www.metastock.com/supportchat

 

Thanks,

MetaStock


Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.