Customer Service and Support
MetaStock Customer Service and Support, Trading Resources, and Online Training
!! RESOLVED - XENITH and MetaStock RT - Connection Issue
This issue has been resolved = 8/5/2020 17:00 GMT
We are currently experiencing issues logging into XENITH and MetaStock RT, we are working to investigate the issue and will resolve it as soon as possible.
We apologize for any inconvenience this may cause for questions please contact MetaStock Support at the following.
We will update this alert as new information is provided.
DataLink Monthly Maintenance - Wednesday 9am-10am MST
Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable. We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following.
MetaStock Support - 180-506-0999 or firstname.lastname@example.org
MetaStock Sales - 1-800-882-3040 or email@example.com
Removal of Reuters Polls from XENITH - Effective Date - Sept 14th, 2020
Effective 14-Sept-2020, Refinitiv will be removing access to Reuters Polls data across the XENITH platform\datafeed.
=ECI instruments will no longer be accessible on the XENITH platform and we will be switching these to =ECIX instruments. The difference between these two instruments is that =ECIX instruments do not have Reuters Polls and SmartEstimate. This will affect user experience for Economic Monitor and Economic Indicator Apps. Please note that you will not be able to chart the =ECI instruments, however, you will be able to chart =ECIX instruments.
Economic Indicator App
Eikon charts for =ECI instruments
MetaStock charts for =ECI instruments
For questions regarding this change please contact MetaStock Support at the following.
Phone Support Hours
Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.
Online Support Chat Hours
Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.