Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

Product Alerts

Planned Monthly Maintenance:Sunday, August 25, 2019 from 16:00 - 17:00 GMT

The following systems and functionality will be affected during our planned monthly maintenance:logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.

DataLink Monthly Maintenance - Wednesday 9am-10am MST

Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable.  We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following. 

MetaStock Support - 180-506-0999 or support@metastok.com 

MetaStock Sales - 1-800-882-3040 or sales@metastock.com 

Thank you, 

MetaStock Management

Santiago SE and Chile Electronic:Instrument RIC) Rename

Santiago SE and Chile Electronic:Instrument RIC) Rename

Refinitiv is working to standardize structures and best practices across LATAM markets and in order to facilitate automation and establish a common logic for Chilean exchanges, they are changing the RIC structure for the universe of instruments trading in Santiago Stock Exchange (also known as SASE) and Chile Electronic exchange (also known as SAEE).

There will be no change to the ticker symbol and trading symbol information.

The new rule for the RIC structure will be:full ticker symbol (without “-“ and space) + suffix (.SN, .CE, =SN or =CE).

**SN is the suffix corresponding to Santiago Stock Exchange and CE is the suffix corresponding to Chile Electronic exchange. 

Example 1:DRC Issuer name:TEXAS INSTRUMENT S.A. Ticker:TXN Old RICs:<TEXA.SN>and <TEXA.CE>New RICs:<TXN.SN>and <TXN.CE>

Example 2:OPF Issuer name:MBI RENDIMIENTO TOTAL FI SERIE B Ticker:CFIMBIRT-B Old RICs:<MBITB.SN>and <MBITB.CE>New RICs:<CFIMBIRTB.SN>and <CFIMBIRTB.CE>

To update the list of instruments in MetaStock download and install the Instrument List Utility (MetaStock 12 and later) and the Symbol Database files (MetaStock 10 - 11).

For questions please contact MetaStock Support at the following. 

801-506-0999 Support@metastock.com 

Thank you, MetaStock 


Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.