Customer Service and Support
MetaStock Customer Service and Support, Trading Resources, and Online Training
Product Alerts
! XENITH and MetaStock RT Users - "Connection with online vendor timed out" Message !
XENITH and MetaStock RT users may experience the following message when working with online charts, explorations and systems tests. We are working to investigate and resolve this issue as quickly as possible.
"Connection with online vendor timed out waiting for a response (The operation has timed out)."
We apologize for the inconvenience this may cause, if there are any questions please reach out to MetaStock Support at the following.
support@metastock.com
801-506-0999
Thank you,
MetaStock
DataLink Monthly Maintenance - Wednesday 9am-10am MST
Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable. We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following.
MetaStock Support - 180-506-0999 or support@metastok.com
MetaStock Sales - 1-800-882-3040 or sales@metastock.com
Thank you,
MetaStock Management
Contact Us
Our support department can be reached by phone, email or online chat:
- Phone: +1 (801) 506-0999
- Email: Submit Email Request
- Online Chat: within MetaStock or this link
- Additional contact numbers for MetaStock Support and Sales
Phone Support Hours
Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.
Online Support Chat Hours
Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.
