Customer Service and Support
MetaStock Customer Service and Support, Trading Resources, and Online Training
!! Urgent XENITH (Eikon) Mandatory Upgrade to 4.0.53072 !!
To ensure users of XENITH (Eikon) can log in to the product after July 31st, 2021 please ensure that the product has been upgraded to 4.0.53072 or later.
To find the version of XENITH (Eikon) select the Helios - Help - About Refinitiv Eikon.
The latest version can be downloaded from My Account - My Downloads.
For questions or concerns please contact MetaStock at the following we apologize for any inconvenience this has caused.
Changes to some DataLink Futures and Indices Post Time and Exchange Offerings - Effective 4/28/2021
Effective April 28th, 2021 the Refinitiv DataLink service will no longer support the Montreal Bourse Exchange.
Effective April 28th, 2021 the Refinitiv DataLink service will collect and post certain exchange indices anywhere from 1 hour to 5 hours later. This affects the following exchanges:
- CBOE Futures
- Mexican Derivatives Exchange
- Stockholm Exchange Indices
- Reuters Calculated Indices (some indices not all)
- Nasdaq Indices
- MSCI Indices
- NYSE Arca Indices
- Russell Indices (some indices not all)
- Indices calculated on CME (some indices not all)
We apologize for any inconvenience this may cause. For questions or concerns please reach out to MetaStock Support.
DataLink Monthly Maintenance - Wednesday 9am-10am MST
Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable. We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following.
MetaStock Support - 180-506-0999 or email@example.com
MetaStock Sales - 1-800-882-3040 or firstname.lastname@example.org
URGENT - Mandatory MetaStock DC (EOD) Upgrade
To ensure users of MetaStock DC (EOD) are able to log into the product after March 31st, 2021 please ensure that the product has been upgraded to the latest version. The latest versions are listed below and can be downloaded from My Account - My Downloads.
To find the version of MetaStock DC (EOD) installed open MetaStock select - Help - About MetaStock.
- MetaStock 17.5.2106302
- MetaStock 16.1.2103602
- MetaStock 15.0.2103404
- MetaStock 14.0.2105501
- MetaStock 13.1.2105501
Phone Support Hours
Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.
Online Support Chat Hours
Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.