Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

Product Alerts

Planned Monthly Maintenance: Sunday, January 29, 2023 from 16:00 - 17:00 GMT

The following systems and functionality will be affected during our planned monthly maintenance: logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.

DataLink Monthly Maintenance - Wednesday 9am-10am MST

Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable.  We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following. 

MetaStock Support - 1-801-506-0999 or support@metastock.com 

MetaStock Sales - 1-800-882-3040 or sales@metastock.com 

Thank you, 

MetaStock Management

Important Notice: MetaStock/Data customers in Russia

London Stock Exchange (LSEG)/has suspended all data services and products for all customers in Russia.  As Sales Agents of LSEG/products we have followed suit and have suspended access to all data customers in Russia and are not accepting any new subscriptions within Russia.  In addition, MetaStock products are suspended from sales in Russia. 

Please see the news brief here: https://www.refinitiv.com/en/media-center/lseg-suspends-all-services-and-products-for-all-customers-in-russia

Thank you,

MetaStock

Windows 11 22H2 Release - MetaStock 12, 13, 14, and 15 Patch and End of Life Notice

In our testing, we found that the following versions of MetaStock may not function properly with the upcoming Windows 10/11 version 22H2.  

  • MetaStock 12 DC/RT – No patch required
  • MetaStock 13 DC/RT
  • MetaStock 14 DC/RT
  • MetaStock 15 DC/RT

To be compatible with this release of Windows, we have released a patch to these versions to allow MetaStock to continue to run. You can download and install this patch version of MetaStock by visiting www.metastock.com/mydownloads*.

Please note: this will be the final patch update for these versions of MetaStock. After this release, they will no longer be updated or supported for changes to Windows.  

For users running the Windows 11 version 22H2 who would like information about upgrading to our latest version please contact MetaStock Sales at the following.

MetaStock Sales Chat 

1-800-882-3040

sales@metastock.com 

Thank you,

MetaStock


Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 7am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.