Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

Product Alerts

Planned Monthly Maintenance:Sunday, September 27, 2020 from 16:00 - 17:00 GMT

The following systems and functionality will be affected during our planned monthly maintenance:logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.

DataLink Monthly Maintenance - Wednesday 9am-10am MST

Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable.  We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following. 

MetaStock Support - 180-506-0999 or support@metastok.com 

MetaStock Sales - 1-800-882-3040 or sales@metastock.com 

Thank you, 

MetaStock Management

Decommission of the OneChicago Futures Exchange - Effective September 21st, 2020

Effective 21st September 2020, Refinitiv will be decommissioning all of the OneChicago Future contracts, this is an Exchange Driven change. Refinitiv will be de-listing the exchange and all contracts listed under it.

Please contact MetaStock Support with questions at the following. 

support@metastock.com

801-506-0999

Thank you,

MetaStock

Removal of Reuters Polls from XENITH - Effective Date - Oct 12th, 2020

Effective 12-Oct-2020, Refinitiv will be removing access to Reuters Polls data across the XENITH platform\datafeed.

 

 =ECI instruments will no longer be accessible on the XENITH platform and we will be switching these to =ECIX instruments. The difference between these two instruments is that =ECIX instruments do not have Reuters Polls and SmartEstimate. This will affect user experience for Economic Monitor and Economic Indicator Apps. Please note that you will not be able to chart the =ECI instruments, however, you will be able to chart =ECIX instruments.

 

Affected Apps:

Economic Monitor

Economic Indicator App

Eikon charts for =ECI instruments

MetaStock charts for =ECI instruments

 

For questions regarding this change please contact MetaStock Support at the following.

801-506-0999

support@metastock.com

https://www.metastock.com/supportchat

 

Thanks,

MetaStock


Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.