Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

Product Alerts

Planned Monthly Maintenance: Sunday, November 27, 2022 from 16:00 - 17:00 GMT

The following systems and functionality will be affected during our planned monthly maintenance: logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.

DataLink Monthly Maintenance - Wednesday 9am-10am MST

Every Wednesday from 9am-10am MST the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable.  We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following. 

MetaStock Support - 1-801-506-0999 or support@metastock.com 

MetaStock Sales - 1-800-882-3040 or sales@metastock.com 

Thank you, 

MetaStock Management

Important Notice: MetaStock/Data customers in Russia

London Stock Exchange (LSEG)/has suspended all data services and products for all customers in Russia.  As Sales Agents of LSEG/products we have followed suit and have suspended access to all data customers in Russia and are not accepting any new subscriptions within Russia.  In addition, MetaStock products are suspended from sales in Russia. 

Please see the news brief here: https://www.refinitiv.com/en/media-center/lseg-suspends-all-services-and-products-for-all-customers-in-russia

Thank you,

MetaStock

MetaStock Office Closure - Market Holidays

MetaStock will be closed in observance of the following market holidays. 

Thanksgiving:  Thursday, November  24th, 2022

Christmas (Observed): Monday, December 26th, 2022

New Year's Day (Observed): Monday, January 2nd, 2023

Thank you,

MetaStock 

Removal of CBOE CSMI Indices from Refinitiv DataLink

Effective October 1st, 2022, the Refinitiv DataLink service will no longer carry or support the indices from CBOE.  The CBOE CMSI indices have changed the fee structure around End of Day services which has made them cost prohibitive for us to continue to offer them.  We will continue to work on solutions to provide this data, however, as of October 1st, 2022 these indices will no longer be available via Refinitiv DataLink.  This change in service does not impact the MetaStock XENITH data service, nor does it impact data from CBOE Futures or other CBOE services on DataLink.

This is not a decision we take lightly as we strive to be your premier end-of-day market data provider.   Many CBOE Indices have market counterparts that can serve as an alternate solution for analyzing these exchanges.  In some cases, we have added an ETF or Future to the indices packages as a solution.  Below are a few examples.  

.SPX (.INX, .SP500, SPY)

.OEX (.OEXA)

.VIX (VXc1)

.RUI (IWB, .RUT)

.TYX (.30YTYLD)

.TNX (.10YTYLD)

.FVX (.5YTYLD)

.IRX (.3MTYLD)

Thank you,

MetaStock

Urgent need to update your Downloader version

On October 1st,2022 any legacy version of The Downloader or MetaStock will not be able to connect to the Refinitiv DataLink servers.  This includes any version of The Downloader 11 and older and any version of MetaStock 11 and older.

If you are using any of these versions, in order to continue to collect data via The Downloader, you will need to update to The Downloader version 18.  This is a free update and will allow you to continue to collect data in the MetaStock legacy file format or in the new MetaStock file format.  MetaStock 11 and older will no longer function with Data on Demand via Refinitiv DataLink but will continue to work offline and work with local data.  However, you will need to use The Downloader version 18 to collect data.

If you are using The Downloader 15-17 or MetaStock 15-17, these will continue to work as normal, no action is required on your part.

To upgrade, please log in to your account at www.metastock.com/mydownloads, if you do not see The Downloader version 18, please contact MetaStock Support at  https://www.metastock.com/customer/ .

If you need assistance in getting started with The Downloader version 18, please feel free to reach out to us.

Thank you,

MetaStock

Windows 11 22H2 Release - MetaStock 12, 13, 14, and 15 Patch and End of Life Notice

In our testing, we found that the following versions of MetaStock may not function properly with the upcoming Windows 10/11 version 22H2.  

  • MetaStock 12 DC/RT – No patch required
  • MetaStock 13 DC/RT
  • MetaStock 14 DC/RT
  • MetaStock 15 DC/RT

To be compatible with this release of Windows, we have released a patch to these versions to allow MetaStock to continue to run. You can download and install this patch version of MetaStock by visiting www.metastock.com/mydownloads*.

Please note: this will be the final patch update for these versions of MetaStock. After this release, they will no longer be updated or supported for changes to Windows.  

For users running the Windows 11 version 22H2 who would like information about upgrading to our latest version please contact MetaStock Sales at the following.

MetaStock Sales Chat 

1-800-882-3040

sales@metastock.com 

Thank you,

MetaStock


Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 7am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 5pm, except Wednesday 9am to 5pm Mountain Standard Time.