MetaStock Product Return Policy
We offer a 30-day guarantee on every non-subscription MetaStock retail product and on MetaStock retail products we offer from other companies.
- The 30-day return period begins on the actual shipping date, and this return policy pertains only to MetaStock products distributed by MetaStock. If the product was purchased from someone other than MetaStock, please contact that company for their return policy.
- The 30-day return period for MetaStock products not manufactured by MetaStock also begins on the actual shipping date.
- You will be refunded the entire purchase price of the product(s) you ordered if the product(s) is/are received by MetaStock within the 30-day return period, and if all materials are returned complete, undamaged and in a resalable condition. All manuals included in software programs must be returned to receive a refund. We highly recommend you insure your package. Shipping and handling charges are non-refundable.
- Each customer is allowed one money-back guarantee per product.
- This 30-day guarantee does not apply to our subscription-based products or data.
If you do choose to return a product to us, please follow these simple (but important) steps:
- Call MetaStock at 1-800-882-3040 and ask your sales representative for a Return Merchandise Authorization number. You will be asked for your name and address to verify the order, and then the sales representative will give you the Return Merchandise Authorization number. Your sales representative may also ask why you are returning the product.
- On your Windows Task bar, choose START, SETTINGS, CONTROL PANEL. Then double-click the ADD/REMOVE PROGRAMS icon. Select the MetaStock product you are returning, then select REMOVE. This will remove the product.
- Write the Return Merchandise Authorization number provided by your sales representative in the space below and on the outside of the shipping box. Make sure you also sign your name in the space below. Include this card in the package when you return it to us.
- Place the product to be returned and this card in a package and mail to MetaStock, Product Returns, 4548 South Atherton Drive, Suite 200, Salt Lake City, Utah 84123 USA (Certified Mail is highly recommended). NOTE:THE PRODUCT MUST BE RETURNED TO METASTOCK BEFORE THE 30-DAY PERIOD HAS EXPIRED.
- If you paid with a credit card, MetaStock will refund your money to your credit card. If you paid by check, a check will be issued.