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Frequently Asked Questions

Frequently Asked Questions

If you would like more information, please call us and a product specialist will help answer your questions:

US: 1 (800) 882-3040
International: 1 (801) 265-9996

If you you cannot find the answer to your question on this page, please click here to email our support team.

  1. What is MetaStock?

    MetaStock is software program that is designed to help you make better decisions about when to buy and sell in the stock, FOREX, futures and commodities markets.

  2. What is the difference between End-of-day and Real-Time?

    Real-time traders use intra-day data (prices that are constantly updating throughout the day) to make decisions about when to buy and sell during the trading day. End-of-day traders collect their data (Date, Open, High, Low, Close, Volume, and Open Interest) for the day after the markets have closed. We have products designed specifically for each type of trader.

  3. What is QuoteCenter?

    QuoteCenter is a software and data module that receives real-time data provided by Thomson Reuters. QuoteCenter can be used by itself or the real-time data can be used to power MetaStock Pro or MetaStock Pro FX.

  4. If I'm a professional trader, can I use QuoteCenter?

    No, QuoteCenter is only for Non Professionals as defined by the New York Stock Exchange: Nonprofessional Subscriber means any person who is not: (i) registered or qualified with the Securities and Exchange Commission, the Commodities Futures Trading Commission, any state securities agency, any securities exchange or association, or any commodities or futures contract market or association; (ii) engaged as an investment advisor; nor (iii) employed by a bank or other organization exempt from registration under Federal and/or state securities laws to perform functions that would require him or her to be so registered or qualified if he or she were to perform such functions for an organization not so exempt. If you are a Professional, please contact Thomson Reuters Business Direct for the appropriate market data platform at 1-800-435-0101 (Select Option 6) in North America; or click here for international contact numbers.

  5. What is Reuters DataLink?

    Reuters DataLink is an end-of-day data service that provides the following data fields for a symbol: Date, Open, High, Low, Close, Volume, and Open Interest. The historical data goes back at least 15 years. There are many different software programs that are compatible with Reuters DataLink.

  6. What is the difference between MetaStock Pro, MetaStock Pro FX, and MetaStock End-of-Day?

    MetaStock Pro—Our premium technical analysis and charting software product for real-time traders.

    MetaStock Pro FX—Our Foreign Exchange (FX) focused software product. The product, like MetaStock Pro, is for real-time traders, but has a slightly reduced feature set and price. The symbol database only has the FOREX pairs. Also, the program does not include the Power Pivots indicator or volume based indicators, and does not come with a historical data CD.

    MetaStock End-of-Day—Our award winning analysis program that is designed to help you make decisions about when to buy and sell in the stock, FOREX, futures and commodities markets based on end-of-day data.

  7. What is the difference between the subscription version of MetaStock and the purchase version of MetaStock?

    MetaStock can either be subscribed to on an ongoing basis or purchased outright. The subscription includes the MetaStock software and accompanying data feed and can be paid for on a monthly or yearly basis. If the subscription is cancelled, neither the software nor the data feed are accessible.

    The purchase version contains the MetaStock software only and is purchased for a one time charge. The software is always accessible because you own it and have paid for it outright. With this option, you will have to sign up for a data feed separately to run data into the program.

  8. Does MetaStock Pro have the same features as MetaStock Pro FX?

    Yes, MetaStock Pro has the same features as MetaStock Pro FX—including all of the FX tools. In addition to the features in Pro FX, the full MetaStock Pro version includes a full symbol database, volume indicators, and comes with a historical data CD.

  9. What data feed do you need for MetaStock Pro?

    MetaStock Pro can work with one of two data feeds: QuoteCenter or eSignal. We recommend running MetaStock Pro with the QuoteCenter data feed for the highest quality analysis at the best price.

  10. What data feed do you need for MetaStock End-of-Day?

    MetaStock End-of-day was designed to work with Reuters DataLink, but can work with other data providers. Call our sales team if you would like more information on additional data providers.

  11. Do I have to use your data feed?

    No, although we recommend using our data feeds, both our real-time and end-of-day software products work with several different data feeds.

  12. What time frames can be displayed inside MetaStock?

    Other than multi-tick bars, real-time versions of MetaStock can display any intraday time frame in the range of 1 minute to 1439 minutes. For our end-of-day customers, any combination of daily bars can be displayed.

  13. Is MetaStock compatible with Microsoft’s new Vista operating system?

    MetaStock 10.0 and earlier versions are not Vista compatible. Running MetaStock 10.0 or earlier versions on Vista is not recommended, nor will it be supported by Equis. MetaStock 10.1, released March 2007 is Vista compatible.

  14. Do I need to order a plug-in or does MetaStock work on its own?

    MetaStock works on its own; it does not need a plug-in. Plug-Ins enhance the functionality of MetaStock.

  15. Which plug-in would work best for me?

    Each Plug-In serves a specific purpose, so it depends on what type of analysis you want to do. A product specialist can walk you through what Plug-In will best suit your needs:

    US: 1 (800) 882-3040
    International: 1 (801) 265-9996

  16. Which plug-in works for real-time or EOD?

    Most Plug-Ins work for both real-time and EOD versions of MetaStock. However, the table below shows what we recommend.

    Plug-InEnd-of-DayReal-Time Required MS Version
    Heads UpYesYes 9.1 +
    UpperHandYesYes 9.1 +
    MediaSentimentYesYes 9.1 +
    Starting Point by Joe KrutsingerYesYes 10.0 +
    Adaptive Cycle ToolkitYesYes8.01+
    FXTA™ - FX Traders AdvantageNoYes 9.1 +
    Dr. Elder's Trading RoomYesNo 8.01 +
    Greg Morris Breadth Indicator ToolboxYesNo 9.0 +
    PowerPivots PlusYesNo 7.2 +
    Nison's Candlesticks Unleashed (NCU)YesNo 7.2 +
    Performance Systems PlusYesNo 7.03 +
    John Murphy's Chart Pattern RecognitionYesNo 7.0 +
    Bollinger Band SystemYesNo 7.03 +
    AlphOmega Elliot WavesYesNo 7.2 +
    FireYesNo10+
    ICE 2.6YesNo 9.1 +
    Bollinger Band ToolkitYesYes 8.01 +
    Profit Trader Real TimeNoYes 7.03 +
    Profit Trader End of DayYesNo 7.03 +
    ETS Trading SystemYesNo 8.01 +
    Thom Hartle's HPOYesNo8.01+
    Trade OracleYesNo 7.22 +
    Adaptive Trading Systems (ATS) YesNo7.22 +
    ISI2 Robot (ISI a.k.a. Income Strategies or Grow Rich Stay Rich)YesYes10+
    The Edge (Financial Edge a.k.a. Wealth Power Systems)YesYes10+
    Big TrendsYesYes10+
    MetaMarket+YesNo7.2+
    Power StrikeYesNo7.21+
    SpyglassYesNo7.0+
    Trend MediumYesYes7.03+
    ITS (Investor Training Seminars)YesNo7.03+
    Red Rock Pattern StrategiesYesYes10+
    Pristine Method Pattern ScansYesYes10+
    InvestViewYesYes10+
    Dynamic Trend EODYesNo10+
    Dynamic Trend RTNoYes10+


  17. What is FXTA™ - FX Trader’s Advantage?

    FXTA is a subscription based Plug-In designed to work with MetaStock Pro or MetaStock Pro FX. It includes custom indicators, explorations, system tests, and expert advisors that focus on trading currency pairs. Click here for more info.

  18. Where can I see a demo of the different MetaStock products?

    On the main page for all products, click on this icon to view the demo for that product:
    MetaStock
    MetaStock Pro
    MetaStock Pro Fx
    FXTA

  19. What are the system requirements?

    System requirements are listed under the left-side menu for each product. For example, to find the system requirements for MetaStock End-of-Day, click on the heading End-of-day, then MetaStock End-of-Day, then System Requirements.

  20. Can I download and install the software after I purchase it or do I need to have it shipped?

    The following products are downloadable immediately after purchase:

    QuoteCenter
    MetaStock Pro FX
    MetaStock Pro for QuoteCenter
    MetaStock End of Day subscription
    FX Trader's Advantage Plug-In


    Once you complete your purchase, the downloadable file(s) will be located under My Account | My Downloads. In addition to downloading these products, you can also choose to have a package shipped to you that includes the software CD and manual. The manual is also available as a PDF in the software installation. For products that are not downloadable, a package must be shipped.

  21. What line studies does MetaStock include?

    • Andrews' Pitchfork
    • Cycle Lines
    • Ellipse
    • Equidistant Channel
    • Fibonacci Arcs, Fans, Retracements
    • Fibonacci Time Zones
    • Gann Lines, Fans, Grids
    • Linear Regression Trendline
    • ODDS™ Probability Cones
    • Quadrant Lines
    • Raff Regression Channel
    • Rectangle
    • Speed Resistance Lines
    • Standard Deviation Channel
    • Standard Error Channel
    • Tirone Levels
    • Trendlines
    • Triangle

  22. What indicators does MetaStock include?

    Show list>>

30 Day Money Back Guarantee

We invite you to try out any MetaStock product (including Plug-Ins and Add-Ons) for 30 days. If you are not convinced that it helps you make more accurate, educated trading decisions, just return it to us within the 30 days for a refund of the purchase price. It's that simple. This policy does not apply to subscriptions.

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