This Privacy Statement relates solely to the online information collection and use
practices of our Web Sites located at www.metastock.com,
and www.reutersdatalink.com (these “Web Sites”),
and not to any subdomains of these Web Sites. We recognize that many visitors and
users of these Web Sites are concerned about the information they provide to us,
and how we treat that information. This Privacy Statement, which may be updated
from time to time, has been developed to address those concerns.
Your use of this Web Site indicates to us that you have read and accept our privacy
practices, as outlined in this Privacy Statement. If you have any questions or concerns
regarding this Privacy Statement, please contact:
What Information Do We Collect?
When you visit this Web Site, you may provide us with two types of information (1)
personally identifiable information that you knowingly choose to disclose, which
is collected on an individual basis, and (2) general user information that does
not contain personally identifiable information, which is collected on an aggregate
basis as you browse the Web Site. In some cases, if you choose not to provide us
with requested information, you may not be able to access all of this Web Site’s
content or services.
Personal Information We Collect About You
We may collect the following personal information about you:
Personally identifiable information that you knowingly choose to disclose, which
is collected on an individual basis
General user information that does not contain personally identifiable information,
which is collected on an aggregate basis as you browse the Web Site. In some cases,
if you choose not to provide us with requested information, you may not be able
to access all of this Web Site’s content or services.
Thomson Reuters relationship data: This is data we
obtain from our interactions with you, and may include details of the calls you
have made to our sales or help desk, visits made to you by our staff, Thomson Reuters
(MetaStock) marketing materials you have received, your email communication with
our staff, data about your preferred activities for marketing events or the Thomson
Reuters (MetaStock) events you have attended. Calls made to Thomson Reuters may
be monitored and recorded for training and review processes.
Credit card data: If you are subscribing to our products
as an individual, we collect your credit card information in order to maintain your
Product usage data: This is data we obtain about your
usage of MetaStock products and may include when and which products you have used
and the content and functionality you have used in those products.
Subscription data: This is data we obtain from our
interactions with you and may include the products or data sets to which you subscribe
or which you are enabled to access.
Surveys, competitions, prize draws: This is data you
may provide when you participate in our competitions, prize draws or surveys.
Cookies: Cookies are bits of software that are placed
on your computer's hard drive when you visit certain Thomson Reuters financial and
may have the greatest interest. Cookies may enhance your online experience by saving
your preferences while you are using a particular product. Most browsers will tell
you how to stop accepting new cookies, how to be notified when you receive a new
cookie, and how to disable existing cookies. Please note, however, that without
cookies you may not be able to take full advantage of all the product features.
IP Address: An IP address is a unique identifier that
certain electronic devices use to identify and communicate with each other on the
Internet. When you use our professional financial and media products, we may view
the IP address of the device you use to connect to those products. We use this information
to determine the location of the device and to determine the number of devices simultaneously
accessing the product.
Personally Identifiable Information You Choose to Provide
We may ask for certain personal information from you which is necessary to provide
you with the content and/or services you request. For example some of the services
which ask you to provide personal information include:
- Newsletters and subscriptions
- Phone Alerts
- Contributing to blogs or to the forum website
- Sharing pictures and videos
- Submitting questions or feedback
- Webinars, free books
How Do We Use the Information We Collect?
Information about how we use your personal information is provided on our web-pages
at the point you submit your personal information to us. Further We may use the
personal information you provide us for the purpose of fulfilling our contractual
obligations with you or your employer. Specifically, we may use your personal information
- Administration: We may use the personal information we collect
about you to provide our products and services to you and to assist you in your
use of our products. This may include setting up your access to a product, providing
assistance or training for your use of the product, alerting you to product changes
or maintenance periods and invoicing you or your employer for your use of the product.
We may also use the personal information you provide us for the purposes of pursuing
Thomson Reuters legitimate business interests. Specifically, we may use your personal
information as follows
- Product/Service development, testing and improvement: We may
use the personal information we collect about you to develop, test and improve our
products. Where we use your personal information in this way we have a policy of
anonymizing the information where possible. We may also ask you to participate in
surveys to improve our products and service delivery to you. Our surveys allow for
customers to remain anonymous. Personal information obtained in our surveys may
also be combined in an aggregate form. We use the data obtained through our surveys
to plan and implement developments of, and enhancements to, our products, product
ranges and areas of customer service.
- Marketing: We may use certain information you provide to offer
you products and services that we believe may be of interest to you or for market
research purposes. If you don't wish to receive such offers or to be contacted directly,
you may opt out (unsubscribe) as described below.
- In specified countries* if you use our products in the course of your employment,
Thomson Reuters will only send you unsolicited marketing by email if your employer
has given its consent for you to receive that marketing, or if your employer has
allowed Thomson Reuters to contact you directly and gain your consent to receive
that marketing. *Germany
- We may provide access to your personally identifiable information when legally
required to do so, to co-operate with police investigations or other legal proceedings,
to protect against misuse or unauthorized use of these Web Sites, to limit our legal
liability and protect our rights, or to protect the rights and safety of visitors
to this Web Site or the public. In those instances, the information is provided
only for those limited purposes .
How Do You Access and/or Modify Your Personal Information?
If you visit this Web Site and volunteer personally identifiable information, you
may modify, update or delete such information at any time by contacting
firstname.lastname@example.org. You will have the opportunity to access and revise certain
personally identifiable information. You should be aware, however, that it is not
always possible to completely remove or modify information in our databases.
How Do You Change your Preferences or Unsubscribe from Receiving Information or
If you would like to change your preferences or unsubscribe from receiving any of
the information that you have requested from us, including marketing material, you
may do this by contacting email@example.com.
We take reasonable steps to maintain the security of the personally identifiable
information that we collect, including limiting the number of people who have physical
access to our database servers, as well as installing electronic security systems
that guard against unauthorized access. However, no data transmission over the Internet
can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant
the security of any information that you transmit to us, so you do so at your own
Consent to Transfer
Please be aware that as Thomson Reuters is a global company, we may transfer your
personal information to countries that may not guarantee the same level of protection
for personal information as the one in which you reside. We are taking appropriate
steps to provide an adequate level of protection to your personal information and
no matter where you live, your personal information will be processed in accordance
with the other provisions of this Privacy Statement. By using our Web Site, participating
in any of our services and/or providing us with your information, you consent to
Exchanges reserve the right to contact any subscribers to their exchanges for any
reason. When you subscribe to a real-time exchange (such as the New York Stock Exchange,
or the London Metals Exchange), Thomson Reuters is required to pass your contact
information to that exchange. Typically client exchange communication will come
from Thomson Reuters but each exchange you have subscribed to reserves the right
to contact you directly.
These Web Sites contain links to third party sites as well as to other sites owned
and/or operated by Thomson Reuters. Please be aware that Thomson Reuters is not
responsible for the privacy practices of any third party sites. Please also be aware
that the privacy policies of other Thomson Reuters sites may differ significantly
read the privacy statement of each and every Web site that collects personally identifiable
information. This Privacy Statement applies solely to information collected by this
Contacting the Web Site
If you have any questions regarding this privacy statement, the practices of the
sites, or your dealings with the Web sites, you can contact:
90 South 400 West
Salt Lake City, UT 84101
© Thomson Reuters 2012