Frequently Asked Questions

If you would like more information, please call us and a product specialist will help answer your questions:

US: 1 (800) 882-3040
International: 1 (801) 506-0900

If you cannot find the answer to your question on this page, please click here to email our support team.

  1. What is MetaStock?

    MetaStock is a software program that is designed to help you make better decisions about when to buy and sell in the stock, FOREX, futures, and commodities markets.

    MetaStock Pro is our real-time product that is powered by MetaStock XENITH - without it, your MetaStock Pro product will not have data.

    MetaStock is our end of day product that is powered by DataLink data - without it, your MetaStock End of Day product will not have data.

  2. What is the difference between End-of-Day and Real-Time?

    Real-time traders use intra-day data (prices that are constantly updating throughout the day) to make decisions about when to buy and sell during the trading day, this also allows you to look at different time frames (examples, 1 Min, 8 Min, 30 Min etc.). End-of-day traders access their data (Date, Open, High, Low, Close, Volume, and Open Interest) for the day after the markets have closed. We have products designed specifically for each type of trader.
  3. What is MetaStock XENITH?

    MetaStock XENITH is a software and data module that empowers you with advanced, fully customizable analytical capabilities, and comprehensive cross asset data.

    It gives you a full breadth of global, economic, and critical market news to help you quickly identify the best ways to use and manipulate information.

  4. If I'm a professional trader, can I use MetaStock XENITH?

    No, MetaStock XENITH is only for Non Professionals as defined by the New York Stock Exchange: Nonprofessional Subscriber means any person who is not: (i) registered or qualified with the Securities and Exchange Commission, the Commodities Futures Trading Commission, any state securities agency, any securities exchange or association, or any commodities or futures contract market or association; (ii) engaged as an investment advisor; nor (iii) employed by a bank or other organization exempt from registration under Federal and/or state securities laws to perform functions that would require him or her to be so registered or qualified if he or she were to perform such functions for an organization not so exempt. If you are a Professional, please contact Thomson Reuters Business Direct for the appropriate market data platform at 1-800-435-0101 (Select Option 6) in North America; or click here for international contact numbers .

  5. What is DataLink?

    DataLink is an end-of-day data service that provides the following data fields for a symbol: Date, Open, High, Low, Close, Volume, and Open Interest. The historical data goes back at least 15 years, often times with more. There are many different software programs that are compatible with DataLink using the Downloader program.

  6. What is the difference between MetaStock Pro and MetaStock?

    MetaStock Pro - Our premium technical analysis and charting software product for real-time traders.

    MetaStock - Our award winning analysis program that is designed to help you make decisions about when to buy and sell in the stock, FOREX, futures, and commodities markets based on end-of-day data.

  7. What is the difference between the subscription version of MetaStock and the purchase version of MetaStock?

    MetaStock can either be subscribed to on an ongoing basis or purchased outright. The subscription includes the MetaStock software and accompanying data feed and can be paid for on a monthly or yearly basis. If the subscription is cancelled, neither the software nor the data feed are accessible.

    The purchase version contains the MetaStock software only and is purchased for a one-time charge. The software is always accessible because you own it and have paid for it outright but would not allow you to plot any data without an active data subscription. With this option, you will have to sign up for a data feed separately to run data into the program. Our sales department can help you decide which option is best for you.

  8. What data feed do you need for MetaStock Pro?

    MetaStock Pro works with MetaStock XENITH. The MetaStock XENITH data feed gives MetaStock Pro the highest quality analysis at the best price.

  9. What data feed do you need for MetaStock?

    MetaStock works with DataLink. The DataLink data feed gives MetaStock the highest quality analysis at the best price.

  10. Do I have to use MetaStock's data feed?

    Yes. MetaStock products work exclusively with either MetaStock XENITH (PRO) or DataLink (EOD) data feeds.

  11. What time frames can be displayed inside MetaStock?

    Other than tick by tick bars, real-time versions of MetaStock can display any intraday time frame in the range of 1 minute to 1439 minutes. For our end-of-day customers, any combination of daily, weekly, monthly, quarterly, or yearly bars can be displayed.

  12. Is MetaStock compatible with Microsoft's new Vista operating system?

    MetaStock 10.0 and earlier versions are not Vista compatible. Running MetaStock 10.0 or earlier versions on Vista is not recommended, nor will it be supported by MetaStock. MetaStock 10.1, released March 2007 is Vista compatible.

  13. Do I need to order an add-on or does MetaStock work on its own?

    MetaStock needs DataLink in order to run. MetaStock Pro requires MetaStock XENITH for its data. MetaStock and MetaStock Pro do not need add-ons to operate. Add-Ons enhance the functionality of MetaStock.

  14. Which Add-On would work best for me?

    Each Add-On serves a specific purpose, so it depends on what type of analysis you want to do. A product specialist can walk you through what Add-On will best suit your needs:

    US: 1 (800) 882-3040
    International: 1 (801) 506-0900

  15. Which versions of MetaStock do the MetaStock Add-Ons work on?

    Most Add-Ons work for both MetaStock Pro and MetaStock versions of MetaStock. However, the table below shows what we recommend.

    MetaStock Version Add-Ons Compatibility
    Add-OnEnd-of-DayReal-TimeRequired MS Version
    Adaptive Cycle ToolkitYesYes8.01 - 13.0
    AlphOmega Elliott WavesYesYes13.0 and higher
    Around the HornYesYes11.0 - 13.0
    Bollinger Band SystemYesNo7.03 - 13.0
    Chuck Hughes Prime Trade SelectYesYes12.0 or higher
    Dr. Elder's Trading RoomYesNo8.01 - 13.0
    Dr. Stoxx's Trend Trading ToolkitYesYes11.0 - 13.0
    ETS 2.1 Trading SystemYesNo10.0 - 13.0
    FXTA™ - FX Traders Advantage NoYes9.1 - 13.0
    Greg Morris' Japanese Candle Pattern RecognitionYesYes11.0 - 13.0
    ICE 2.6YesNo9.1 - 12.0
    Jake Bernstein's Set Up and Timing TriggersYesYes11.0 - 13.0
    John Bollinger's Bollinger Band Tool KitYesYes8.01 - 13.0
    John Murphy's Chart Pattern RecognitionYesNo7.0 - 13.0
    Mark Leibovit's Volume Reversal ToolKit YesYes12.0-13.0
    Martin Pring's Special K YesYes11.0 - 13.0
    MetaSwingYesYes9.0 - 13.0
    Nison's Candlesticks UnleashedYesNo7.2 - 13.0
    Performance Systems PlusYesNo7.03 - 13.0
    PowerPivots PlusYesNo7.2 - 13.0
    PowerStrikeYesNo7.21 - 13.0
    Price Headley's Big Trends Toolkit 2.0YesYes10.0 - 13.0
    Rahul Mohindar's Automated Trend ModulesYesYes10.1 - 13.0
    Red Rock Pattern StrategiesYesYes10.0 - 13.0
    Starting Point by Joe KrutsingerYesYes10.0 - 13.0
    Steve Bigalow's Candle Profit SystemYesYes12.0 or higher
    Tactical Trader Advanced Trading StrategiesYesYes10.0 - 13.0
    Trade OracleYesNo7.22 - 13.0
    Walter Bressert's Profit Trader Real TimeNoYes7.03 - 13.0
    Winans Preferred Stock Toolbox™YesYes12.0 or higher




  16. Where can I see a demo of the different MetaStock products?

    Most product pages include a link to our online video presentations. Also, you can visit youtube.com/metastocksoftware to find a comprehensive library of product demonstrations.
  17. What are the system requirements?

    MetaStock System Requirements
    Metastock Pro System Requirements

  18. Running MetaStock on a Mac (Apple)

    Officially MetaStock is not supported when installed onto a Mac computer. However, we have many clients using MetaStock on the new Macs with the Intel processor and they have reported that they've encountered minimal issues. While we haven't tested MetaStock on Macs, our discussions with customers using it indicate that for the most stable Mac environment, the Windows operating system must be running through a Mac application called Boot Camp. Similar applications may not work properly (for example Parallels or Virtual Machine). MetaStock software installed on a Mac computer is eligible for the 30-Day Money Back Guarantee. All conditions and requirements apply to Mac users regardless of the timing or nature of potential Mac related issues.

    MetaStock will make every effort to provide support for running our software on a Mac and help customers troubleshoot issues they encounter; however as we have not officially tested MetaStock in this environment, we are unable to guarantee support beyond a reasonable effort.

  19. Can I download and install the software after I purchase it or do I need to have it shipped?

    The following products are downloadable immediately after purchase:
    • Adaptive Cycle Toolkit
    • FX Trader's Advantage Add-On
    • MetaStock XENITH
    • MetaSwing
    • Rahul Mohindar's Automated Trend Modules
    • MetaStock Pro
    • MetaStock
    • VR Trader

    Once you complete your purchase, the downloadable file(s) will be located under My Account | My Downloads. In addition to downloading these products, you can also choose to have a package shipped to you that includes the software CD and manual. The manual is also available as a PDF in the software installation. For products that are not downloadable, a package must be shipped.

  20. What line studies does MetaStock include?

    • Andrews' Pitchfork
    • Cycle Lines
    • Ellipse
    • Equidistant Channel
    • Fibonacci Arcs, Fans, Retracements
    • Fibonacci Time Zones
    • Gann Lines, Fans, Grids
    • Linear Regression Trendline
    • ODDS™ Probability Cones
    • Quadrant Lines
    • Raff Regression Channel
    • Rectangle
    • Speed Resistance Lines
    • Standard Deviation Channel
    • Standard Error Channel
    • Tirone Levels
    • Trendlines
    • Triangle

  21. What indicators does MetaStock include?

    Show list >>
    • ** P & F Values **
    • Acc/Swing Index (Accumulation Swing Index)
    • Accumulation/Distribution
    • Adaptive QStick
    • Adaptive Range Indicator
    • Adaptive Relative Momentum Index
    • Adaptive Relative Strength Index
    • Adaptive Relative Volatility Index
    • Adaptive r-Squared
    • Adaptive Standard Deviation
    • Adaptive Standard Error
    • Adaptive TEMA
    • Adaptive Time Series Forecast
    • Adaptive TRIX
    • Adaptive Ultimate Oscillator
    • Adaptive Vertical Horizontal Filter
    • Adaptive Volatility, Chaikin's
    • Adaptive Volume Oscillator
    • Adaptive Wilder's Smoothing
    • Adaptive Williams' %R
    • Advance/Decline Line
    • Alpha
    • Arms Index (Online)
    • Aroon
    • Average True Range
    • Beta
    • Binary Wave #1 20-unit m.a. Binary Wave
    • Binary Wave #2 MACD/trigger Binary Wave
    • Binary Wave #3 12-ROC price Binary Wave
    • Binary Wave #4 5-Stochastic Binary Wave
    • Binary Wave All Composite Wave of above
    • BM Monetary 13-week T-bill yield
    • BM Monetary 26-week T-bill yield
    • BM Monetary 30-Year Treasury bond yield
    • BM Monetary Composite Index - Medium Term
    • BM Monetary Composite Index - Short Term
    • BM Monetary Euro Exchange Rate
    • BM Monetary Fed Funds Rate
    • BM Monetary Gold / Silver Ratio
    • BM Monetary Gold base price
    • BM Monetary Interest Rate ROC
    • BM Monetary Japanese Yen Exchange Rate
    • BM Monetary Prime Rate
    • BM Monetary Silver base price
    • BM Monetary T-bill yield spread
    • BM NASDAQ Absolute Breadth Index
    • BM NASDAQ Advance/Decline Line
    • BM NASDAQ Advance/Decline Ratio
    • BM NASDAQ Advancing - Declining Issues
    • BM NASDAQ Advancing Issues
    • BM NASDAQ Advancing Volume
    • BM NASDAQ Arms Index
    • BM NASDAQ Breadth Thrust
    • BM NASDAQ Changed Volume
    • BM NASDAQ Composite Tape Index - Medium Term
    • BM NASDAQ Composite Tape Index - Short Term
    • BM NASDAQ Cumulative Volume Index
    • BM NASDAQ Declining Issues
    • BM NASDAQ Declining Volume
    • BM NASDAQ MACD
    • BM NASDAQ McClellan Oscillator
    • BM NASDAQ McClellan Summation
    • BM NASDAQ Negative Volume Index
    • BM NASDAQ New Highs - New Lows Ratio
    • BM NASDAQ New Highs - New Lows
    • BM NASDAQ New Highs/New Lows Cumulative
    • BM NASDAQ New Highs
    • BM NASDAQ New Lows
    • BM NASDAQ On Balance Volume
    • BM NASDAQ Open-10 TRIN
    • BM NASDAQ Overbought/Oversold
    • BM NASDAQ Positive Volume Index
    • BM NASDAQ Rate of Change (Percent)
    • BM NASDAQ Rate of Change (Points)
    • BM NASDAQ Relative Strength Index
    • BM NASDAQ STIX
    • BM NASDAQ Stochastic Oscillator
    • BM NASDAQ Total Volume
    • BM NASDAQ Unchanged Volume
    • BM NASDAQ Upside/Downside Ratio
    • BM NASDAQ Upside/Downside Volume
    • BM NYSE Absolute Breadth Index
    • BM NYSE Advance/Decline Line
    • BM NYSE Advance/Decline Ratio
    • BM NYSE Advancing - Declining Issues
    • BM NYSE Advancing Issues
    • BM NYSE Advancing Volume
    • BM NYSE Arms Index
    • BM NYSE Breadth Thrust
    • BM NYSE Changed Volume
    • BM NYSE Composite Tape Index - Medium Term
    • BM NYSE Composite Tape Index - Short Term
    • BM NYSE Cumulative Volume Index
    • BM NYSE Declining Issues
    • BM NYSE Declining Volume
    • BM NYSE MACD
    • BM NYSE McClellan Oscillator
    • BM NYSE McClellan Summation
    • BM NYSE Negative Volume Index
    • BM NYSE New Highs - New Lows Ratio
    • BM NYSE New Highs - New Lows
    • BM NYSE New Highs/New Lows Cumulative
    • BM NYSE New Highs
    • BM NYSE New Lows
    • BM NYSE On Balance Volume
    • BM NYSE Open-10 TRIN
    • BM NYSE Overbought/Oversold
    • BM NYSE Positive Volume Index
    • BM NYSE Rate of Change (Percent)
    • BM NYSE Rate of Change (Points)
    • BM NYSE Relative Strength Index
    • BM NYSE STIX
    • BM NYSE Stochastic Oscillator
    • BM NYSE Total Volume
    • BM NYSE Unchanged Volume
    • BM NYSE Upside/Downside Ratio
    • BM NYSE Upside/Downside Volume
    • Bollinger Bands
    • CCI
    • Chaikin A/D Oscillator
    • Chaikin Money Flow
    • Chandelier Stops
    • Chande Momentum Oscillator
    • Commodity Selection
    • Coppock Curve
    • Correlation
    • Darvas Box
    • Dema
    • Demand Index
    • Denvelopes
    • Detrended Price Oscillator
    • Directional Movement +DI
    • Directional Movement ADX
    • Directional Movement ADXR
    • Directional Movement -DI
    • Directional Movement DX
    • Donchian Channels
    • DT Resistance (longer term) <auto>
    • DT Resistance (longer term) <manual>
    • DT Resistance (shorter term) <auto>
    • DT Resistance (shorter term) <manual>
    • DT Support (longer term) <auto>
    • DT Support (longer term) <manual>
    • DT Support (shorter term) <auto>
    • DT Support (shorter term) <manual>
    • DT Trndline Dn (longer term) <auto>
    • DT Trndline Dn (longer term) <manual>
    • DT Trndline Dn (shorter term) <auto>
    • DT Trndline Dn (shorter term) <manual>
    • DT Trndline Up (longer term) <auto>
    • DT Trndline Up (longer term) <manual>
    • DT Trndline Up (shorter term) <auto>
    • DT Trndline Up (shorter term) <manual>
    • Dynamic Momentum Index
    • Ease of Movement
    • Elder Ray
    • Envelope
    • Fisher Transformation Indicator
    • Forecast Oscillator
    • Fourier Transform
    • FX Trader's Advantage - 60-minute Pivot
    • FX Trader's Advantage - Daily Pivot
    • FX Trader's Advantage - Indicator, simplified
    • FX Trader's Advantage - Indicator
    • FX Trader's Advantage - Volatility
    • Gann Swing Bands
    • Herrick Payoff Index
    • Ichimoku Kinko Hyo
    • Inertia
    • IntelliStops
    • Intraday Momentum Index
    • Inverse Fisher Transform of RSI
    • Klinger Oscillator
    • Linear Regression Indicator
    • Linear Regression Slope
    • MACD (DEMA-smoothed)
    • MACD (TEMA-smoothed)
    • MACD
    • Market Facilitation Index
    • Mass Index
    • McClellan Oscillator (Online)
    • McClellan Summation Index (Online)
    • Median Price
    • MESA Sine Wave
    • Momentum
    • Money Flow Index
    • Moving Average Ribbon
    • Moving Average
    • Natenberg's Volatility (Daily)
    • Negative Volume Index
    • O.B.V. Good example of if() func
    • On Balance Volume
    • Open Interest
    • Option Delta
    • Option Expiration
    • Option Gamma
    • Option Life
    • Option Price
    • Option Theta
    • Option Vega
    • Option Volatility
    • P & F 45 Down
    • P & F 45 Up
    • P & F Current Box
    • P & F New Column
    • P & F Resistance Trendline
    • P & F Support Trendline
    • P & F Trend
    • Parabolic SAR
    • Performance
    • Polarized Fractal Efficiency
    • Positive Volume Index
    • Price Channel
    • Price Oscillator
    • Price ROC
    • Price Volume Trend
    • Pring KST
    • Profitunity - PTG AC Green
    • Profitunity - PTG AC Red
    • Profitunity - PTG Alligator Blue
    • Profitunity - PTG Alligator Green
    • Profitunity - PTG Alligator Red
    • Profitunity - PTG AO Green
    • Profitunity - PTG AO Red
    • Projection Bands
    • Projection Oscillator
    • PS Adaptive Moving Average
    • PS Cycle Progression
    • PS Long Sell Short Sale-5 Day
    • PS MACD Histogram
    • PS Meisels
    • PS Percentage Crossover 3%
    • PS Projection Oscillator 1
    • PS StochRSI
    • QStick
    • Rainbow Band Lower
    • Rainbow Band Upper
    • Rainbow Max
    • Rainbow Min
    • Rainbow Oscillator
    • Random Walk Index
    • Range Indicator
    • Relative Momentum Index
    • Relative Performance
    • Relative Strength Comparative
    • Relative Strength Index
    • Relative Volatility Index
    • R-Squared
    • Sine Wave 5-unit standing sine wave
    • Spread
    • Squat Bar Variable Example
    • Standard Deviation
    • Standard Error Bands
    • Standard Error
    • Stochastic Example of hhv() function
    • Stochastic Momentum Index
    • Stochastic Oscillator
    • Stochastic RSI
    • Swing Index
    • Tema
    • The Force Index
    • Time Series Forecast
    • Trade Volume Index
    • TRIX
    • Turtle Trader®* Bands
    • Typical Price
    • Ultimate Oscillator
    • Vertical Horizontal Filter
    • Volatility (Chaikin's)
    • Volume Oscillator
    • Volume ROC
    • Volume
    • Weighted Close
    • Wilder's Smoothing
    • Williams' %R
    • Williams' Acc/Dist


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*The names and logos for TurtleTrader®, and TurtleTrader.com® are registered trademarks of Marylebone Holdings, Ltd. (d.b.a. TurtleTrader®) For more info see: www.trendfollowing.com

30 Day Money Back Guarantee

We invite you to try out any MetaStock product (including Add-Ons) for 30 days. If you are not convinced that it helps you make more accurate, educated trading decisions, just return it to us within the 30 days for a refund of the purchase price. It's that simple. This policy does not apply to subscriptions.