Customer Service and Support

Product Alerts


    !! MetaStock Support and Sales Intermittent Phone Issues !!


    We are experiencing intermittent issues with the MetaStock Support and Sales phone lines.  We apologize for the inconvenience and are working to resolve the issue as quickly as possible.  We are available via on line chat and email during our regular business hours. 

    MetaStock Sales -   

    MetaStock Sales email - 


    MetaStock Support -

    MetaStock Support email -


    Thank you,

    MetaStock Management


    CME Group Symbol Format Change


    Due to upcoming CME Group futures source symbol format changes, this document provides a cross reference for the original (old) source symbol and the new source symbol. This document will be updated as new information becomes available.

    CME Cross Reference

    For questions please contact MetaStock Support.


    PLEASE READ - MetaStock RT 12 and 13 Users


    Due to the recent XENITH 4.0.35 release MetaStock RT 12 and 13 users must have XENITH running in order to log into and run MetaStock RT 12 and 13.  We apologize for any inconvenience this has caused.  Once XENITH has be opened, it can be closed, and left running in the system tray, and MetaStock RT 12 and 13 will operate normally.  This can be done using the steps below. 

    1. Launch XENITH and log in. 
    2. Launch MetaStock RT 12 and/or 13.
    3. Click onto the Helios in XENITH and from the Menu select "Close".
    4. This will close XENITH and leave it running in the back ground. 

    If there are questions, please contact MetaStock Support at 1-800-883-3040 or by email at 

    MetaStock Product Management


    TradeGuider Add-On Authentication System Issue


    Please be advised that TradeGuider's authentication system is currently having issues, as a result of these issues customers that are subscribed to the TradeGuider add-on will not be able to log in and use the application. Unfortunately there is not a immediate resolution time.  

    For questions or concerns, please contact MetaStock Sales at 1800-882-3040 or by email at 

    Thank you, 

    MetaStock Management

Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 9:30pm, except Wednesday 9am to 9:30pm Mountain Standard Time.

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