Customer Service and Support

Product Alerts


    CME Group Symbol Format Change


    Due to upcoming CME Group futures source symbol format changes, this document provides a cross reference for the original (old) source symbol and the new source symbol. This document will be updated as new information becomes available.

    CME Cross Reference

    For questions please contact MetaStock Support.


    TradeGuider Add-On Authentication System Issue


    Please be advised that TradeGuider's authentication system is currently having issues, as a result of these issues customers that are subscribed to the TradeGuider add-on will not be able to log in and use the application. Unfortunately there is not a immediate resolution time.  

    For questions or concerns, please contact MetaStock Sales at 1800-882-3040 or by email at 

    Thank you, 

    MetaStock Management

Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 9:30pm, except Wednesday 9am to 9:30pm Mountain Standard Time.

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