During planned monthly maintenance times, the following systems and functionality will be affected:
- logging into and placing orders on MetaStock.com, and
- access to the MetaStock Community Forum.
During these maintenance periods, we will be working to get the systems back up as quickly as possible.
DownLoader Issue with Delisted/Invalid Tickers
Due to recent server-side modifications regarding how delisted and invalid tickers are reported, the DownLoader application is currently experiencing disruptions and failing to complete data downloads.
The development team has successfully isolated the root cause, and a resolution path is available depending on your product tier:
Action Required by Customer Type
XENITH Global DC & Maintenance ID Customers - Data Only
- Solution: A new patch version of DownLoader will be deployed to fix this issue.
- Action: Visit your account's My Downloads page to download and upgrade to the new version 20.1.26156.2.
MetaStock Charting Application Customers
- Solution: A specific, compatible version of the DownLoader installer has been developed to maintain synergy with the MetaStock program.
- Action: Do not use the My Downloads page. Please reach out directly to MetaStock Support, and a support representative will provide you with the correct, updated installer package.
Contact Us:
If you have any questions or require assistance, please reach out to our teams:
Technical Support:
- Email: support@metastock.com
- Phone: +1 800 587 8025 (International callers - +1 801 506 0999)
Thank you for your patience and for being a loyal MetaStock customer.
MetaStock