Customer Service and Support

Product Alerts

  • CME Group Symbol Format Change

      

    Due to upcoming CME Group futures source symbol format changes, this document provides a cross reference for the original (old) source symbol and the new source symbol. This document will be updated as new information becomes available.

    CME Cross Reference

    For questions please contact MetaStock Support.
    Support@MetaStock.com
    801-506-0999

  • MetaStock 10 and 11 Users - End of Life License Technology

      Dear Valued Client:

    This important notice is for all clients currently using MetaStock version 10 or 11. As of February 1, 2017 we will no longer support the licensing technology that allows users to activate version 10 and 11 of the MetaStock software. 

    You will no longer be able to activate or login to MetaStock versions 10 or 11 under certain conditions. These include, but are not limited to:

    Installing MetaStock 10 or 11 on a new computer or new hard drive.

    Reinstalling or reactivating MetaStock 10 or 11 on your current hard drive due to issues with the licensing software.

    This issue not affect The Downloader version 10 or 11. 

    We will continue to support MetaStock 10 and 11 as much as reasonably possible, as long as it is operational on the computer.  

    If you choose to upgrade to MetaStock XV from your current version, please contact a product professional at (800) 466-5067 or (801) 506-0833 or chat live.

    Thank you,
    MetaStock 


  • MetaStock Pro 13 and XENITH 4.0.38 Please Read

      

    Users running MetaStock Pro 13.0, must have XENITH 4.0.38 running in order for MetaStock Pro 13.0 to connect and launch properly.  This will be required going forward, if there are any questions or concerns please contact MetaStock Support. 

    support@metastock.com

    801-506-0999

    Thank you,

    MetaStock Management 

  • TradeGuider Add-On Authentication System Issue

      

    Please be advised that TradeGuider's authentication system is currently having issues, as a result of these issues customers that are subscribed to the TradeGuider add-on will not be able to log in and use the application. Unfortunately there is not a immediate resolution time.  

    For questions or concerns, please contact MetaStock Sales at 1800-882-3040 or by email at sales@metastock.com 

    Thank you, 

    MetaStock Management

Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 9:30pm, except Wednesday 9am to 9:30pm Mountain Standard Time.

Related Content