Customer Service and Support

Product Alerts

  • CME Group Symbol Format Change

    Due to upcoming CME Group futures source symbol format changes, this document provides a cross reference for the original (old) source symbol and the new source symbol. This document will be updated as new information becomes available.

    CME Cross Reference

    For questions please contact MetaStock Support.
    Support@MetaStock.com
    801-506-0999

  • National Stock Exchange of India Tick by Tick Feed

    The National Stock Exchange of India Tick by Tick Capital Market + F&O and Tick by Tick Currency Derivatives is now available to MetaStock XENITH subscribers. It is necessary to subscribe to these exchanges in order to access delayed and/or real-time data. 

    The NSE Tick by Tick feed was released as an enhancement to the existing National Stock Exchange of India and the National Stock Exchange of India Currency Derivatives Level 1.  As this is a new feed there is limited history available but will continue to fill as new data come in. The new feed is a cleaner more precise feed for the National Stock Exchange of India and will be an enhancement for new and current customers. 

    The NSE Tick by Tick feeds require a new symbol format in order to retrieve data, the new symbols can be installed into MetaStock by running the latest "Instrument List Utility".  This will install two new "Public Online List" into the Power Console. 

    Instrument List Utility:http://www.metastock.com/customer/support/download/Symbols.aspx

    National Stock Exchange of India - Tick by Tick Capital Market F&O - $38.65

    National Stock Exchange of India - Tick by Tick Currency Derivatives - $8.47

    If you have questions, please contact MetaStock Support at support@metastock.com or by phone at 801-506-9999

     

    Thank you,

    MetaStock Management 

  • TradeGuider Add-On Authentication System Issue

    Please be advised that TradeGuider's authentication system is currently having issues, as a result of these issues customers that are subscribed to the TradeGuider add-on will not be able to log in and use the application. Unfortunately there is not a immediate resolution time.  

    For questions or concerns, please contact MetaStock Sales at 1800-882-3040 or by email at sales@metastock.com 

    Thank you, 

    MetaStock Management

Contact Us

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Monday – Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 9:30pm, except Wednesday 9am to 9:30pm Mountain Standard Time.

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