Customer Service and Support

Product Alerts

  •  

    !! MetaStock Pro 13 and XENITH 4.0.38 Please Read !!

     
      

    Users running MetaStock Pro 13.0, must have XENITH 4.0.38 running in order for MetaStock Pro 13.0 to connect and launch properly.  This will be required going forward, if there are any questions or concerns please contact MetaStock Support. 

    support@metastock.com

    801-506-0999

    Thank you,

    MetaStock Management 

  •  

    CME Group Symbol Format Change

     
      

    Due to upcoming CME Group futures source symbol format changes, this document provides a cross reference for the original (old) source symbol and the new source symbol. This document will be updated as new information becomes available.

    CME Cross Reference

    For questions please contact MetaStock Support.
    Support@MetaStock.com
    801-506-0999

  •  

    TradeGuider Add-On Authentication System Issue

     
      

    Please be advised that TradeGuider's authentication system is currently having issues, as a result of these issues customers that are subscribed to the TradeGuider add-on will not be able to log in and use the application. Unfortunately there is not a immediate resolution time.  

    For questions or concerns, please contact MetaStock Sales at 1800-882-3040 or by email at sales@metastock.com 

    Thank you, 

    MetaStock Management

Contact Us

Our support department can be reached by phone, email or online chat:

Phone Support Hours

Monday - Friday 6am to 5pm, except Wednesday 9am to 5pm, Mountain Standard Time.

Online Support Chat Hours

Monday - Friday 8am to 9:30pm, except Wednesday 9am to 9:30pm Mountain Standard Time.

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