Customer Service and Support

MetaStock Customer Service and Support, Trading Resources, and Online Training

The following systems and functionality will be affected during our planned monthly maintenance: logging into and placing orders on MetaStock.com, access to the MetaStock Community Forum, and access to adaptick.net (the ICE add-on interface). We will be working to get the systems back up as quickly as possible.

We're reaching out to inform you of a critical security update regarding the TLS 1.2 encryption protocol. In response to recent vulnerabilities identified within TLS 1.0, we have developed and released a patch to address these issues. The TLS 1.2 patch must be applied by April 1st, 2024 to minimize issues connecting to servers and access to real-time data when using MetaStock RT 17.5 and prior versions.

Key Details:

Patch Availability: The TLS 1.2 patch is now available for download and can be found on MetaStock Update and Patch FilesMetaStock Update and Patch Files. This patch is available for MetaStock RT 17.5 and prior versions and includes fixes for identified vulnerabilities and strengthens the security measures surrounding data encryption.

Action Required: We strongly urge all users who are using MetaStock RT 17.5 and prior verions to immediately apply this patch to their software to avoid interuptions. Failue to do so will result in issues connecting to data servers and receiving real-time data.

Continued Support: We recognize the importance of migrating to newer encryption protocols, and while we understand that some systems may still rely on TLS 1.0. As such, we will no longer provide support for TLS 1.0 users or offer patches to mitigate security risks.

Upgrade Recommendations: We strongly advise upgrading your MetaStock software to versions that support TLS 1.2 or higher. This will guarantee seamless operation and maintain the integrity of your data transmissions in the future. MetaStock 18.4 support TLS 1.2 and higher and advise upgrading to ensure uninterrupted operation. For upgrade details contact MetaStock Sales at the following.

MetaStock Sales - 1-800-882-3040 sales chat or sales@metastock.com

Timeline: The TLS 1.2 patch must be applied by April 1st, 2024 to minimize issues connecting to servers and access to real-time data when using MetaStock RT 17.5 and prior versions. Our support team is available to assist you with any questions or concerns regarding the patch installation process.

MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

Your security is out top priority, and we appreciate your prompt attention to this matter. Thank you for your continued trust and cooperation as we work together to maintain a secure environment.

Thank you,

MetaStock

Effective September 15th, 2023, DataLink datafeed will no longer offer the Nigerian Stock exchange data. We apologize for the inconvenience this may cause, for question please contact MetaStock at the following.

MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

Thank you,

MetaStock

Every Wednesday from 15:00 - 16:00 GMT the DataLink service will be conducting maintenance, during this maintenance window the DataLink service may be unavailable. We apologize for the inconvenience this may cause, if there are any questions or concerns please contact MetaStock at the following.

MetaStock Support - 1-801-506-0999 support chat or support@metastock.com

MetaStock Sales - 1-800-882-3040 sales chat or sales@metastock.com

Thank you,

MetaStock

London Stock Exchange (LSEG)/has suspended all data services and products for all customers in Russia. As Sales Agents of LSEG/products we have followed suit and have suspended access to all data customers in Russia and are not accepting any new subscriptions within Russia. In addition, MetaStock products are suspended from sales in Russia.

Please see the news brief here: https://www.refinitiv.com/en/ media-center/lseg-suspends- all-services-and-products-for- all-customers-in-russia

Thank you,

MetaStock

In our testing, we found that the following versions of MetaStock may not function properly with the upcoming Windows 10/11 version 22H2.

  • MetaStock 12 DC/RT – No patch required
  • MetaStock 13 DC/RT
  • MetaStock 14 DC/RT
  • MetaStock 15 DC/RT

To be compatible with this release of Windows, we have released a patch to these versions to allow MetaStock to continue to run. You can download and install this patch version of MetaStock by visiting www.metastock.com/ mydownloads *.

Please note: this will be the final patch update for these versions of MetaStock. After this release, they will no longer be updated or supported for changes to Windows.

For users running the Windows 11 version 22H2 who would like information about upgrading to our latest version please contact MetaStock Sales at the following.

MetaStock Sales - 1-800-882-3040 sales chat or sales@metastock.com

Thank you,

MetaStock

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